Privacy Policy — Wern Solutions

1. Who We Are

Wern Solutions ("we," "our," or "us") is a technology solutions and professional consulting company. We operate as an official strategic partner of RethynkTech and are registered to provide technology services including WhatsApp Business API onboarding as a Meta Tech Provider.

Legal name: WERN SOLUTIONS S.A. de C.V.
RFC: WSO201019US9
Fiscal address: Av. Paseo de la Hacienda MZ5 LT10, Col. Hacienda Esmeralda, C.P. 86144, Centro, Tabasco, México
Website: wernsolutions.com
Contact email: contacto@wernsolutions.com
Phone: +52 (998) 6090221
Country of registration: Mexico
Date of incorporation: October 2020

2. Information We Collect

We collect personal information in the following ways:

2.1 Information you provide directly

Full name and contact details (email, phone number)
Company name, job title, and industry
Business email address and corporate domain
Messages and inquiries submitted through our contact forms
Documents submitted for Tech Provider verification processes (e.g., government-issued IDs, fiscal registration documents)

2.2 Information collected automatically

IP address and browser type
Pages visited and time spent on our website
Referring URLs and search terms
Device type and operating system
Cookies and similar tracking technologies (see Section 8)

2.3 Information received from third parties

Business profile data from Meta (Facebook/WhatsApp) during Tech Provider or API onboarding processes
Contact information provided by our partner, RethynkTech, for joint service delivery
Publicly available business information used to verify client identity

3. How We Use Your Information

We use personal information for the following purposes:

Purpose	Legal Basis
Responding to inquiries and providing customer support	Legitimate interest / Consent
Delivering professional consulting and technology services	Contract performance
Processing WhatsApp Business API onboarding requests	Contract performance
Verifying business identity for Meta Tech Provider requirements	Legal obligation / Contract
Sending service updates and relevant communications	Legitimate interest / Consent
Improving our website and services	Legitimate interest
Complying with legal and regulatory obligations	Legal obligation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Meta Platforms, Inc.

As a Meta Tech Provider and WhatsApp Business Solution Provider, we are required to share certain business and contact information with Meta during the onboarding and verification process. This includes business name, legal documentation, and contact details. Meta's use of your data is governed by its own Privacy Policy.

4.2 With RethynkTech (Strategic Partner)

As an official strategic partner of RethynkTech, we may share relevant project and contact information to deliver joint services. RethynkTech is bound by its own privacy policies and confidentiality agreements.

4.3 With Service Providers

We work with trusted third-party service providers for hosting, analytics, email delivery, and payment processing. These providers access personal data only as necessary to perform services on our behalf and are contractually required to maintain confidentiality.

4.4 For Legal Compliance

We may disclose information when required by applicable law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Wern Solutions, our clients, or the public.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, provide ongoing services, and comply with legal obligations. Typical retention periods are:

Client records and contracts: 5 years after the end of the service relationship
Contact and inquiry records: 2 years from the date of last contact
Verification documents: Duration required by Meta and applicable regulations
Website analytics data: 26 months (anonymized after 14 months)

You may request deletion of your data at any time. See Section 6 for more information.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you
Right of Rectification: Request correction of inaccurate or incomplete data
Right of Erasure: Request deletion of your personal information (subject to legal retention requirements)
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at contacto@wernsolutions.com with the subject line "Privacy Rights Request." We will respond within 30 business days. For data deletion requests, please visit our Data Deletion Policy page.

7. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

SSL/TLS encryption for all data transmitted through our website
Access controls and authentication requirements for internal systems
Regular security reviews and vulnerability assessments
Staff training on data privacy and security practices
Confidentiality agreements with all employees and contractors

No system is completely secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and provide personalized content. Types of cookies we use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements (may include Meta Pixel)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites including RethynkTech, Meta Business Suite, and other partners. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.

11. International Data Transfers

Wern Solutions is based in Mexico. If you are located outside Mexico, your information may be transferred to and processed in Mexico or other countries where our service providers operate (including the United States, where Meta servers are located). We ensure adequate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business needs. We will notify users of material changes by posting the updated policy on this page with a new effective date. Continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact Us

WERN SOLUTIONS S.A. de C.V. — Privacy Department
RFC: WSO201019US9
Av. Paseo de la Hacienda MZ5 LT10
Col. Hacienda Esmeralda, C.P. 86144
Centro, Tabasco, México
Email: contacto@wernsolutions.com
Phone: +52 (998) 6090221
Website: wernsolutions.com
Subject line for privacy matters: "Privacy Policy Inquiry"

This Privacy Policy was last reviewed and updated on April 13, 2026. Document version: 1.1